Shipping and Delivery Policy

At Allatini.shop, we work hard to ensure your orders are delivered quickly and safely. Please review the details below to understand our shipping and delivery process.

1. Order Processing

  • Orders are processed within 1–3 business days after payment has been confirmed.

  • You will receive a confirmation email once your order has been shipped, including tracking details (if available).

  • Orders placed on weekends or public holidays will be processed the following business day.

2. Shipping Options & Costs

  • Shipping costs are calculated at checkout and depend on your location, chosen delivery method, and order size.

  • We offer standard shipping and, where available, express shipping.

  • Any applicable shipping fees will be clearly displayed before you complete your purchase.

3. Delivery Timeframes

  • Standard Shipping: Estimated delivery within 5–12 business days, depending on destination.

  • Express Shipping: Estimated delivery within 2–5 business days.

  • Delivery times are estimates only and may vary due to courier delays, customs checks, or unforeseen circumstances beyond our control.

4. International Shipping

  • We deliver worldwide; however, certain countries or regions may be excluded due to courier restrictions.

  • International deliveries may be subject to customs duties, import taxes, and local fees. These charges are the responsibility of the customer.

5. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number by email.

  • You can use this number to monitor your shipment via the courier’s website.

6. Incorrect Address & Failed Deliveries

  • Please ensure all shipping details provided are accurate.

  • We are not responsible for delayed or failed deliveries caused by incorrect addresses or incomplete information.

  • If an order is returned to us due to incorrect details, the customer will be responsible for additional shipping costs to resend the order.

7. Lost or Delayed Packages

  • If your package has not arrived within the expected timeframe, please contact us at admin@allatini.shop.

  • We will assist in tracking the shipment and, if necessary, arrange a replacement or refund, subject to courier confirmation.

8. Split Shipments

  • In some cases, items in your order may ship separately due to stock availability or warehouse locations.

  • You will be notified if this applies to your order.